Network Alert

*EMAIL SUPPORT:*

- UPDATES: http://www.webcast1.com/submit_work_request.html
- TECH SUPPORT http://support.webcast1.com/
- BILLING: billing@webcast1.com
- SALES: sales@webcast1.com

*PHONE SUPPORT:*

- UPDATES: 888.579.4932
- TECH SUPPORT: 888.579.4932
- BILLING: 888.579.4932
- SALES: 888.579.4932

*Network Status / Alerts:*

November 1, 2007
Recently multiple hosting companies, including ourselves, have had emails blocked by Microsoft's Hotmail. It seems like Microsoft is taking this opportunity to start taxing emails sent by ISPs. They are trying to force email senders to pay an annual fee.

Due to this new information concerning these email issues, Webcast 1 Inc, will no longer be forwarding mail to Hotmail addresses. If you wish to continue forwarding mail, please supply Webcast 1 Inc with an alternate address (such as Yahoo!, or Gmail). This does not affect POP3 mailboxes (ie. yourname@yourdomain.com).

We are also noticing the same issues with Comcast (previous Adelphia.net), MSN, Bellsouth.net and Att.net accounts. We will be enforcing the same email policies with those accounts also.

We apologize for any inconvienence.

Thank you.
Webcast 1 Inc

July 9, 2007
We are currently installing an urgent security upgrade on our servers. We apologize for the current downtime and will have the servers back up and running as quickly as possible.

Thank you,
Webcast 1 Inc.

AOL's automated SPAM filter system

January 2006

Due to the increase in SPAM complaints and AOL's automated SPAM filter system not being able to determine what is SPAM vs. what is a forward, effective immediately, Webcast 1 Inc will no longer allow forwards from Webcast 1 accounts to AOL accounts.

We have tried every solution possible, both on our end and working with AOL, but have been unable to come to an acceptable solution. Forwards to AOL accounts result in the majority of automated complaints we receive from AOL, each of these complaints then has to be researched to determine what is and what isn't SPAM. Often times a server is blacklisted by AOL due to the automated SPAM filter not being able to determine if an e-mail originated from Webcast 1 or was simply forwarded from a Webcast 1 account.

Keeping our servers SPAM-Free for our clients is our primary concern. Fighting SPAM and keeping our servers off blacklists is an ongoing battle. We've had to make this choice in the best interest of our network and our Clients and we appreciate your understanding. This is another step in helping to provide you with the highest level of web hosting services available. Thank you for your continued support

IT Department
Webcast 1 Inc

This is a letter all Webcast 1 clients will be recieving in the near future. Please read and respond accordingly. Your business and cooperation is greatly appreciated.

Dear Valued Client,

We are contacting you because our records show you have an AOL email
address. AOL has recently made changes that require us to keep a
secondary email address on file for you. AOL's new spam filtering
system sometimes confuses good email that you want to receive ( even
business email ) with spam.

In order to counter this, we will now be sending your email to your
AOL address as well as to this secondary email address. Please provide
your secondary email address to us by replying to this email, calling it in to 561.391.2202 x 208 or faxing it to 561.391.7775.

My secondary email address is ___________________ .

You will see that many companies are having similar problems with AOL
and have implemented policies similar to ours:

http://progate.daps.dla.mil/home/include/help/aol.htm

http://www.ehostpros.com/support/aol-users.htm

If you need a secondary *FREE email address*, just click on one of the
following links and follow the directions to set one up:

* MSN / Hotmail www.hotmail.com

* Yahoo.com - http://mail.yahoo.com/?.intl=us

* Netzero.com -

http://my.netzero.net/s/signup?r=index&cf=email-mm&refcd=UPG0803NBP19

Thank you for your attention to this matter.

Sincerely,

IT Department
Webcast 1, Inc.
561.392.2202 x 208